We are proud to offer worldwide shipping via! Please note that on average it takes 2 to 4 business days to process your order before shipping it out. Rest assured that we are doing everything we can to get your order to you as soon as possible! Once your order ships, depending on your country or region, the estimated delivery time is between 7 and 12 business days. Please note that any holidays, natural disasters or pandemics may impact the delivery time.
For pre-order or backorder items:
If your order contains a pre-order or backorder item, we will ship all available items immediately and ship pre-order or backorder items immediately when they become available. So if you ordered more than one item in a single order and only receive part of your item, don't worry, you will receive the other items shortly after.
Tracking Your Order:
You will receive a confirmation email and/or text message, if you provided a mobile number, containing a tracking ID and a link to follow the progress of your package. To track your package, you can visit our Tracking Page.
Please allow 1 to 3 business days for the tracking information to appear.
Incorrect Address Disclaimer:
It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at kyotokittybeds@gmail.com if you believe you have provided an incorrect shipping address.
Returns:
When you place an order on 'Kyoto Kitty Beds', you are responsible for the cost of return shipping to 'Kyoto Kitty Beds'. Please see our Refund Policy for more information on how to make a return.
Lost/Stolen Packages:
'Kyoto Kitty Beds' is not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered to your address and you have not received it, please report this to your respective carrier at the information provided on our tracking page. If you have any further questions on how to proceed, please contact our customer service team at kyotokittybeds@gmail.com